FAQ

Our hotel has free wifi internet access throughout the premises.

Rooms are available from 3:00 pm and must be vacated by 12:00 pm. After this time, a late check-out fee will be charged (excluding special offers).

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We have two restaurants. Le Bouillon du Mess: a friendly, welcoming restaurant offering traditional cuisine based on local produce, with fast, efficient service. Good taste at low prices, in the great tradition of French bouillons. And, Le Grand Restaurant: the ideal place to rediscover great French classics, a warm place where the chef plays with flame cooking. The essence of good taste and sharing.

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Each of our rooms is equipped with Epeda brand bedding, offering a multi-sensory sleep experience.

For all bookings made directly with GRAND MESS Clermont-Ferrand, you can benefit from flexible cancellation conditions depending on the rate booked:

- Flexible rate :

If the stay is cancelled before 11:59 pm on the day before arrival, no fee is due.

- Non-cancellable and non-refundable rates :

In the event of cancellation of the Stay at any time whatsoever, a cancellation fee of the total amount of the stay will apply.

For all reservations made with a third party, the third party's cancellation policy applies, depending on the conditions of the fare you have booked.

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You can pay with Visa, Master Card, AMEX, luncheon vouchers or cash.

You can book an early check-in before your stay for €10.00 per hour. Please note that early check-in is subject to availability. To guarantee an early check-in (excluding special offers), we recommend that you contact the hotel directly clermont@grandmess.com with your desired arrival time.

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Breakfast is served in the Grand Restaurant every day from 6.30am to 10am, Monday to Friday, and from 7.30am to 10.30am at weekends.

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No, we don't have connecting rooms available. However, we do offer spacious family rooms for up to 6 people.

We guarantee the lowest rate when you book directly with GRAND MESS Clermont-Ferrand. If you find a lower rate from a third-party distributor compared to the official website www.grandmess.com within 24 hours of confirming your booking with GRAND MESS Clermont-Ferrand, we guarantee to refund the difference.

Scope of warranty

In order for your request to be considered, please ensure that your booking confirmation includes the same arrival and departure dates, the same room and bed type, the same number of occupants (number of adults and children), the same products included and the same booking and cancellation conditions. The lowest rate must be expressed in the same currency.

Rate type exclusions :

The best price guarantee does not apply to :

- Negotiated corporate rates ;

- Group rates ;

- Travel coupons or fares requiring a discount code ;

- Qualified discount rates, including but not limited to rates available exclusively to friends and family;

- Loyalty program ;

- Promotions, sales, liquidations and prices reserved for special categories of customers such as members of an association, club or works council;

- Package rates include room and other components such as travel, car rental, entertainment and/or meals, excluding breakfast;

- Rates requiring paid or unpaid club membership

- Additional package or group rates that extend the length of a stay;

- Negotiated rates for long stays of more than 30 nights;

- Rates available on auction websites or websites that do not disclose the hotel brand until the reservation is complete.

Submission of applications

Send us an e-mail to clermont@grandmess.com, enclosing a copy of your booking confirmation and a screenshot of the competing website showing the lowest price available (the date and time must be visible on the screenshot).

Any application that is incomplete, erroneous or contains illegible or incomplete supporting documents will not be processed.

Terms and conditions of the offer

If all the conditions are met, GRAND MESS Clermont-Ferrand will refund the difference to the payment method used to make the booking, within 14 days of confirmation of the refund.

Liability

This guarantee does not entitle you to cancel your booking free of charge, but rather to a refund of the difference.

GRAND MESS Clermont-Ferrand reserves the right to modify, adapt or terminate the Lowest Price Guarantee and the conditions of this Guarantee at any time and without notice.

We have air-conditioning/heating systems in common areas and bedrooms.

You can book a late check-out before your stay for €10.00 per hour. If you wish to request a late-check-out during your stay, contact the hotel reception as soon as possible and you will be informed of availability according to bookings.

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No, the rooms do not have minibars. However, a bottle of water is provided and you'll find chips and chocolates for sale. Our team at Bar Central welcomes you throughout the day and evening for a drink and a moment of sharing.

At the end of your stay, when you have paid in full, simply ask the reception team for it, and they will send it to you by e-mail at the address you specify, or give it to you in hard copy.

The GRAND MESS Clermont-Ferrand team will be happy to install a high chair at your table, at no extra charge and subject to availability. For all requests, please contact the restaurant directly.

Yes, our hotel is child-friendly, with rooms for large families accommodating up to 4 children. Nursery equipment is available on request (subject to availability). Children under two stay free of charge. We also have a dedicated children's area.

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We have a luggage storage service that allows you to store your luggage safely on request at reception.

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Our rooms and hotel are non-smoking: smoking in rooms, including at windows or on balconies, and in all areas of the hotel will incur a penalty of €150.

Payment conditions are indicated on your booking confirmation and depend on the type of rate you have booked (flexible or non-refundable). Please contact the hotel if you have any questions.

In all cases, your stay must be paid in full at the time of check-in.

Yes, the hotel is adapted for people with reduced mobility. We have 3 PMR rooms.

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Cancellation conditions are written on your booking confirmation and vary according to the conditions of the type of rate you have booked (flexible or non-refundable). Please do not hesitate to contact the hotel on +33 (0) 4 86 86 13 00.

We are committed to minimizing our environmental impact and supporting the local economy through the following actions:

1. Local artisans and service providers: We give preference to local artisans and service providers for our products and services.
2. Local and seasonal products: Our restaurants use local and seasonal products to offer an authentic and sustainable culinary experience.
3. Regional support: We are supported by the Auvergne-Rhône-Alpes region.

Our reception team will be delighted to book a cab for you to your desired destination.

We will welcome your companions weighing up to 15 kilograms. In your room, we'll provide a mat and a bowl to make them feel as comfortable as you do.

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The GRAND MESS Clermont-Ferrand team will be happy to install a cot in your room, at no extra charge and subject to availability (service available for Superior, Duplex, Family Duplex and Suites rooms). Please contact the hotel directly for any request to add a cot.

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The hotel is open 24 hours a day.

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Yes, the hotel has two restaurants:

- Le Bouillon du Mess: open from 11:30am to 2pm and from 6:30pm to 10pm.

- Le Grand Restaurant: open from 11:30 a.m. to 2:00 p.m. and from 6:30 p.m. to 10:00 p.m.

The hotel also boasts a bar with patio, open all day and evening.

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Yes, GRAND MESS has a parking garage with a limited number of spaces. Our parking lot costs €10.00/day and is only accessible by reservation (limited to one space per room booked). The maximum height of vehicle that can enter our parking lot is 1.90 meters.

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GRAND MESS does not currently offer electric charging, but the nearest electric charging station is less than 3 minutes away by car, at the following address: PowerDot Charging Station, 25 Av. Ernest Cristal, 63000 Clermont-Ferrand.

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From your room telephone :

Dial 9 to contact reception.

Dial 8 to contact Le Bouillon du Mess.

Dial 7 to contact Le Grand Restaurant.

Finally, we remind you that the hotel number is: +33 (0)4 86 86 13 00

The reception access door is open from 7am to 11pm. After this time, you'll need to use your card or call reception, which is available 24 hours a day.

For your information, our GDS codes are as follows:

1A - Amadeus: FG CFEMES
AA - Sabre: FG 610678
UA - Galileo: FG I5152
1P- Worldspan: FG CFEME

Indeed, we're delighted to work with travel agents.

You can contact us at clermont@grandmess.com, indicating your IATA code for payment of the commission.

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