FAQ

Absolutely. Our customers' health and comfort are our top priorities.

We have a detailed list of allergens available for all of our menus:
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Bouillon du Mess

La Brasserie

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Address: 15 rue de l’Éminée, 63000 Clermont-Ferrand

By bus or tram-bus (T2C network): Line C, Ernest Cristal stop, about a 5-minute walk from the hotel.

By tram: Take Line A to the La Pardieu Gare terminus, then transfer to Line C and get off at the Ernest Cristal stop.

By train: Clermont-Ferrand Station, a 15-minute drive away. La Pardieu Station is directly connected to the hotel via Line C.

By plane: Clermont-Ferrand Auvergne Airport, a 10-minute drive away.

By car: 3 minutes from Exit 2 on the A75 and 4 minutes from Exit 15 on the A71. Secure underground parking with 76 spaces: €13 per night.

Schedules and routes: t2c.fr or the T2C app. Our front desk can also book a taxi for you.
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👉 Find our map HERE.

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Our hotel has free wifi internet access throughout the premises.

Rooms are available from 3:00 pm and must be vacated by 12:00 pm. After this time, a late check-out fee will be charged (excluding special offers).

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We have two restaurants. Le Bouillon du Mess a friendly and welcoming restaurant offering traditional cuisine made with local ingredients and fast, efficient service. Great taste at an affordable price, in the grand tradition of French bouillons. And La Brasserie the perfect place to rediscover classic French dishes, a warm and inviting spot where the chef showcases his skills with flame-grilled dishes. The essence of good taste and sharing.

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Each of our rooms is equipped with Epeda brand bedding, offering a multi-sensory sleep experience.

For all bookings made directly with GRAND MESS Clermont-Ferrand, you can benefit from flexible cancellation conditions depending on the rate booked:

- Flexible rate :

If the stay is cancelled before 11:59 pm on the day before arrival, no fee is due.

- Non-cancellable and non-refundable rates :

In the event of cancellation of the stay at any time, a cancellation fee of the total amount of the stay will apply.

For all reservations made with a third party, the third party's cancellation policy applies, depending on the conditions of the fare you have booked.

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You can pay with Visa, Master Card, AMEX, luncheon vouchers or cash.

You can book an early check-in before your stay for €10.00 per hour. Please note that early check-in is subject to availability. To guarantee an early check-in (excluding special offers), we recommend that you contact the hotel directly clermont@grandmess.com with your desired arrival time.

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Breakfast is served in the La Brasserie room every day from 6:30 a.m. to 10:00 a.m. Monday through Friday and from 7:00 a.m. to 10:30 a.m. on weekends.

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No, we don't have connecting rooms available. However, we do offer spacious family rooms for up to 6 people.

We guarantee the lowest rate when you book directly with GRAND MESS Clermont-Ferrand. If you find a lower rate from a third-party distributor compared to the official website www.grandmess.com within 24 hours of confirming your booking with GRAND MESS Clermont-Ferrand, we guarantee to refund the difference.

Scope of warranty

In order for your request to be considered, please ensure that your booking confirmation includes the same arrival and departure dates, the same room and bed type, the same number of occupants (number of adults and children), the same products included and the same booking and cancellation conditions. The lowest rate must be expressed in the same currency.

Rate type exclusions :

The best price guarantee does not apply to :

- Negotiated corporate rates ;

- Group rates ;

- Travel coupons or fares requiring a discount code ;

- Qualified discount rates, including but not limited to rates available exclusively to friends and family;

- Loyalty program ;

- Promotions, sales, liquidations and prices reserved for special categories of customers such as members of an association, club or works council;

- Package rates include room and other components such as travel, car rental, entertainment and/or meals, excluding breakfast;

- Rates requiring paid or unpaid club membership

- Additional package or group rates that extend the length of a stay;

- Negotiated rates for long stays of more than 30 nights;

- Rates available on auction websites or websites that do not disclose the hotel brand until the reservation is complete.

Submission of applications

Send us an e-mail to clermont@grandmess.com, enclosing a copy of your booking confirmation and a screenshot of the competing website showing the lowest price available (the date and time must be visible on the screenshot).

Any application that is incomplete, erroneous or contains illegible or incomplete supporting documents will not be processed.

Terms and conditions of the offer

If all the conditions are met, GRAND MESS Clermont-Ferrand will refund the difference to the payment method used to make the booking, within 14 days of confirmation of the refund.

Liability

This guarantee does not entitle you to cancel your booking free of charge, but rather to a refund of the difference.

GRAND MESS Clermont-Ferrand reserves the right to modify, adapt or terminate the Lowest Price Guarantee and the conditions of this Guarantee at any time and without notice.

Choose your breakfast option at GRAND MESS :

Early (5:45 a.m.) | - €7: 1 hot drink + 1 slice of cake + 1 fruit juice.

Express -) €10: 3 mini pastries + a hot drink and 1 fruit juice.

All-you-can-eat buffet -) €20 (free for children 6 and under; children ages 7–12: €10)

We have air-conditioning/heating systems in common areas and bedrooms.

You can book a late check-out before your stay for €10.00 per hour. If you wish to request a late-check-out during your stay, contact the hotel reception as soon as possible and you will be informed of availability according to bookings.

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No, the rooms do not have minibars. However, a bottle of water is provided, and you’ll find chips and chocolates for sale. Our staff at Bar Central are there to welcome Bar Central throughout the day and evening so you can enjoy a drink and spend some time with friends and family.

At the end of your stay, when you have paid in full, simply ask the reception team for it, and they will send it to you by e-mail at the address you specify, or give it to you in hard copy.

The GRAND MESS Clermont-Ferrand team will be happy to install a high chair at your table, at no extra charge and subject to availability. For all requests, please contact the restaurant directly.

Yes, our hotel is child-friendly, with rooms for large families accommodating up to 4 children. Nursery equipment is available on request (subject to availability). Children under two stay free of charge. We also have a dedicated children's area.

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We have a luggage storage service that allows you to store your luggage safely on request at reception.

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Smoking and vaping are strictly prohibited in guest rooms—including at windows and on balconies—as well as in all indoor areas of the property. Any instance of smoking or using a vaping device in a guest room will result in a flat-rate penalty of €150.

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Payment conditions are indicated on your booking confirmation and depend on the type of rate you have booked (flexible or non-refundable). Please contact the hotel if you have any questions.

In all cases, your stay must be paid in full at the time of check-in.

Yes, the hotel is adapted for people with reduced mobility. We have 3 PMR rooms.

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Cancellation conditions are written on your booking confirmation and vary according to the conditions of the type of rate you have booked (flexible or non-refundable). Please do not hesitate to contact the hotel on +33 (0) 4 86 86 13 00.

We are committed to minimizing our environmental impact and supporting the local economy through the following actions:

1. Local artisans and service providers: We give preference to local artisans and service providers for our products and services.
2. Local and seasonal products: Our restaurants use local and seasonal products to offer an authentic and sustainable culinary experience.
3. Regional support: We are supported by the Auvergne-Rhône-Alpes region.

Our reception team will be delighted to book a cab for you to your desired destination.

With the exception of the Suites, where dogs are not allowed, we welcome your pets weighing up to 15 kilograms for a supplement of €18/night. We'll provide a bowl in your room to make sure your dog feels as comfortable as you do.

The GRAND MESS Clermont-Ferrand team will be happy to install a cot in your room, at no extra charge and subject to availability (service available for Standard, Duplex, Family Duplex and Suites rooms). Please contact the hotel directly for any request to add a cot.

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The hotel is open 24 hours a day.

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Yes, the hotel has two restaurants:

• Le Bouillon du Mess Open from 12:00 p.m. to 2:00 p.m. and from 7:00 p.m. to 10:00 p.m.

• La Brasserie Open from 12:00 p.m. to 2:00 p.m. and from 7:00 p.m. to 10:00 p.m.

The hotel also boasts a bar with patio, open all day and evening.

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From your room telephone :

Dial 9 to contact reception.

Press 8 to contact Le Bouillon du Mess.

Dial 7 to contact Le Grand Restaurant.

Finally, we remind you that the hotel number is: +33 (0)4 86 86 13 00

The reception access door is open from 7am to 11pm. After this time, you'll need to use your card or call reception, which is available 24 hours a day.

For your information, our GDS codes are as follows:

1A - Amadeus: FG CFEMES
AA - Sabre: FG 610678
UA - Galileo: FG I5152
1P- Worldspan: FG CFEME

Indeed, we're delighted to work with travel agents.

You can contact us at clermont@grandmess.com, indicating your IATA code for commission payment.

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Yes! We have 6 dedicated parking spaces for electric vehicles in our secure parking lot. We’ve installed 3 ultra-fast Driveco charging stations with a power output of 200 kW, allowing you to recharge your vehicle in record time using 100% renewable energy.

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